FAQ

PIXELHAUS USER GUIDE

FAQ

PIXELHAUS USER GUIDE

Private bathrooms: Our room includes private bathroom with toilet and shower.
Shared kitchen: Our kitchen is shared with tenants, and basic cooking utensils are provided. Please clean up after usage.

Guest rooms include AC, washing machine, refrigerator, bed, desk, and chair. Optional features may vary by location, such as a dryer, microwave, and water dispenser.

AC can be controlled individually by remote controller, while floor heating is managed by centralized device. Hot water usage is available whole day.

Rice, ramen, coffee, green tea, detergent, and fabric softener are provided.

Please dispose any garbage separately in the trash cans provided on each floor. Strict recycling is expected in S.Korea.

You can receive(request) parcel to the delivery box on each floor, not in front of your room.

Monthly rent includes utility bills such as electricity, gas, water, and internet. There are no hidden fees.

After your departure, our managers will check the remaining condition of the facilities. Once we have checked that the room is in good shape as we have provided, deposit will be returned with a deduction of cleaning fee(KRW 100,000). In case of early departure during your contract period, the deposit is not refundable.

House tours are available, but if there is no vacancy, tours cannot be provided. In most cases, the contract is completed before moving in, so tours may not be possible due to other candidates.

In case of reservation cancellation, deposit(reservation fee) is non-refundable.

If there is less than one month left in the contract period, the rent is not refundable but the security deposit is refundable.
If there is more than one month left in the contract, the security deposit will be refunded, but the remaining rent will not be refunded.

All pets are prohibited within the premise.

Due to safety and other reasons, only the tenant with the contract is allowed to use the housing. Guests are prohibited by tenant policy. Violation may result in termination of contract without refund.

Smoking indoors (including liquid and electronic cigarettes) is strongly prohibited, and you will be forced to leave without any refunds.


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